A quote by Steve Jobs resonates with me because it’s undoubtedly true, “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.”
I’m coming up on my 6-month anniversary with The Right Place. The company has grown so rapidly in such a short amount of time and I’m extremely proud of the success that we’ve made. It’s an exciting place to be, especially with the launch of our Beth Israel Deaconess Medical Center Pilot Program and our inclusion in the Texas Medical Center’s TMCx Accelerator Program.
Before joining The Right Place, I had no knowledge of the challenges facing discharges planners, families, and skilled nursing facilities during the transfer from hospitals to post-acute care. With a background in software quality assurance, customer support, and my love for the IT world, I knew I could provide the right skills to the team but I didn’t fully comprehend the impact our application could have on the health care world. I have now learned of the current pains healthcare providers experience when trying to find the best-matched post-acute care facility for their patient. There are vast amounts of phone calls, record-checks and pages after pages of faxes. I experienced this first-hand recently while training hospital discharge planners on the The Right Place hospital application. We followed the staff during their rounds into emergency rooms, cardiovascular and medical units. As nurses and case managers were switching from room to room treating patients, they were concurrently receiving phone calls, faxes and emails, regarding post-acute placement. The amount of time spent on this process was staggering. The experience brought a deep appreciation for their daily workload and the oftentimes tedious process of finding the right place to send their patients.
With The Right Place for hospitals, now these discharge planners can quickly search and communicate with multiple SNFs, eliminating the calls, faxes, and shuffling around. Having our tool at their fingertips can make their life much easier and will hopefully create a more efficient care coordination process. The response from the first users I saw using The Right Place was nothing short of ecstatic. It was extremely rewarding to see how our tool significantly simplified their job and helped them focus on what matters most: caring for patients.